My onlyComplaint is the room service food. The only good point is the beach and the spa! We gave a down payment of $3, 600.00 but the next day had second thoughts & told them we wanted to cancel, this is within the 4 days you have to change your mind . That way you can save yourself a serious amount of time, money, and heartache getting involved any further. , submit the contact form on the right side of this page, or initiate the live chat to get started. Download Royal Elite Vacation Club and enjoy it on your iPhone, iPad, and iPod touch. However, since, No written confirmation that our contract was canceled.. Not so. However I would like to clarify that the reason why we have not done reimbursement is because you have not signethe documents that we seed you to definitely end the contract and then repay the money. It has an incredible beach and the service is good. We use dedicated people and clever technology to safeguard our platform. Again, thank you for your feedback.Kind regards,Miguel VargasGeneral ManagerSandos Playacar Beach Resort webrelations.playacar@sandos.com. To finalize this is not an investment and do not buy for vacationing because you can get better deals on the web, do not fall into his lies or if you see him or receive an invitation from any person to attend the vacation program meeting (timeshare program) just refuse the invitation you receive, we would assure you that even the person who invites you to this meeting is lying. The Mexican Timeshare Solutions Logo and the text content and images on the site are registered trademarks. Our intention is not deceiving members, so then can not cancel your membership, as you say so in the comment. from Canada and USA: 844 992 8339, Telephone No. Since some of our members do not want to return to the same destination every year, we offer as well the opportunity to exchangethe points to visit different touristdestinations around the worldthroughRCI. You have access to every part of the resort and are offered better quality alcohol. Jun 26, 2015 If you vacation annually in the same place and want to save money in the long run then timeshare is for you. We like to recommend timeshare exit companies that offer a low up front fee escrow payment option, so you are protected from scams. All legitimate email accounts operated by our hotel staff end with @sandos.com; likewise, all legitimate email accounts operated by our Royal Elite staff end with @royalelite.com. Sincerely, > Can You Get Out of a Diamond Timeshare? Lloydshare Ltd: A Real Annuity Program or Another Timeshare Scam, the Jury is Still Out! REQUEST A QUICK QUOTE a whole new world of vip treatment Can You Get Out of a Wyndham / WorldMark / Shell Timeshare? They convince you to try it out. Share your photos and videos with others to prove the truth of your words. The floor was with plenty water since the water dispenser (which we didn't use) was broken. * From Mexico: [protected] Do not waste your money at Sandos. 4248 / 4278 I have no issues with this at all however, I will not pay another cent until I can see what I paid for! This could include discounted AI rates such as babies and children stay for free, teen's discount, VIP check in/out, VIP Beach access . 295, Quintanaroo 77710, Playa del Carmen, Mexico. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. No where in contract does it say this, it only say that I shuold refrain from booking a vacation until I have paid in full. Well, that is what the scam is. Because by then you are out of the 5 business day period. Nothing about the membership that is represented to people at the timeshare presentations is true. We were convinced, or more like coerced, into making the purchase. Royal Elite Vacation Club complaints: Salesperson claims that the all-inclusive fee is per couple, but in reality it is per person per night. Los clientes que se registran para ser miembros del club, supuestamente tienen acceso exclusivo a ofertas especiales en ms de 180 propiedades de complejos tursticos en los Estados Unidos, Mxico y el Caribe. They promise that you would be able to rent back your weeks, but you cannot find a company to rent your weeks, you cannot get hold of anyone from RCI to exchange your weeks either. -we were told we shall get an ALL INCLUSIVE deal in the quoted price but the contract does not state that and we have to pay for the same as everyone We arrived at 13 hs and the check in was at 15hs. My husband and I stayed with Sandos for a week with about 35 friends for a wedding. Royal Elite Timeshare scams are very common, since thats one of the most fraudulent companies in Mexico. Do not waste your money at Sandos. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 3 Royal Elite Vacation Club reviews. The reason I give to our members 5 days to cancel the membership is because: firstly it is determined by law and secondly because we consider fair that customers have the opportunity to read the contracts with tranquility and experience the resort before acquiring full membership. Sincerely, Read reviews, compare customer ratings, see screenshots, and learn more about Royal Elite Vacation Club. members enjoy unparalleled services, luxury amenities, and VIP status which includes access to exclusive gourmet restaurants, private beach areas, swimming pools, special facilities reserved just for members, and much more. I have been in touch with people there and they say they are working the process but it takes time. Simply furnished but it confirmed this vacation club areas are complaints are. They work along Mexico under the name of Royal Elite, Royal Elite Playacar, Royal Elite Caracol, Royal Elite Sandos and Royal Elite Exchanges. Telephone No. If you are not happy, you can cancel. * From Canad/Usa: [protected] Why give them any money when there are so many other nice resorts.More, Dear gotitans,Dear Member.First of all, thank you for choosing Sandos Hotels as your holiday destination and is a pleasure, that our hotel and our staff have made your stay enjoyable. Verification can help ensure real people write reviews about real companies. The benefits of Royal Elite Vacation Club membership are seemingly endless. This is another forum with more complaints about this company: We were promised that we would be able to rent back our weeks as we could not return to Mexico for a few years. When you contract with Royal Elite you also are enrolled with RCI and Holiday Systems International (HSI), which assists with cash exchanges for your Royal Elite weeks you don't use and other travel services, such as 50% discount hotels, airfare, etc. Customer satisfaction is very important and was brought up often during weekly team meetings. 4248 / 4278 from any other country: +52 (984) 873 4494, 2022 All content rights reserved by Royal Elite, The benefits of Royal Elite Vacation Club membership are. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Dear jholthaus,On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. Not a lot of options, food is just okay, and takes a long time to be delivered. Find out how we combat fake reviews. * E-mail Address: reservas@royalelite.com Buy timeshares Whats the big risk about it? Definitely recommend this resort to anyone! Royal Elite Vacation Club members enjoy unparalleled services, luxury amenities, and VIP status which includes access to exclusive gourmet restaurants, private beach areas, swimming pools, special facilities reserved just for members, and much more. Staff did nothing to curtail the noisy, screaming, rude guests. Be aware!!! Quality Control Department It fills us with joy to know that you and your family had an excellent time while on vacation, and that the facilities, and variety of services exceed everyone of your expectations. The staff seem to work hard at being as obstructive as possible. 2023 Trustpilot A/S. It was a handicap room with two beds.First, by phone, they told us they didn't have anther one. Put in writing you want your contract canceled and it is canceled. The other part of the scam is that they hope mostWhile the resort is great and the staff(not Royal Elite sales) was friendly, I would never step foot on any Sandos property due to the Royal Elite vacation club game. Not so. Please feel free to contact us: Have massages with tita. Erick Ferrari We snorkeled right off the beach using our own equipment but you can use their stuff an hour each day free of charge. Great work environment, decent pay. Claim that they can resell a previously owned timeshare for a profit and use that money to pay for the new membership at Royal Elite Vacation Club. We had no problems and received our full refund within a few weeks. Timeshare scams are increasingly common in the industry. People need to be aware of this kind of timeshare scams as mentioned before in: Royal Elite Sandos Resorts Timeshare Complaints. Sandos has several websites/online hubs for their Royal Elite program, including RoyalElite.com, RoyalEliteWeeksRental.com, and Sandos.com/Royal-Elite. She also said the All Inclusive fee could not ever go over $100/day/person. Reservations Department Just email or call within 5 business days and we will give you a full refund, no problem. But the good news is that they are avoidable. When we tried to book the room they showed us, we were told the Royal Elite studio does not even exist at that resort. We hope to see you soon at your Vacation Home! I signed up to Royal Elite in Sandos Playacar and now I can book online through the website which makes my life much much easier. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you and your family again in the future. See what the Royal Elite benefits are. Submit a complaint and get your issue resolved. If you want to save money and stay in better rooms with more perks and benefits then Royal Elite Vacation Club is for you. We were told so many stories, since December 2011 I have emailed, telephoned to speak with someone anyone over this, we cannot find a company to rent back our weeks, I cannot get hold of anyone from REE to exchange these either. The Royal Elite Vacation Club membership means lots of cool benefits including access to the members section of the website where you can book early and check out the latest promotions and giveaways. Desde Mexico: [protected] I signed up to Royal Elite in Sandos Playacar and now I can book online through the website which makes my life much much easier. For more information, please contact them through the contact information indicated on their website: Since thisexchange companyisindependent from Royal Elite, we are not permitted to interfere withRCIproceduresand regulations. They use proven sales tactics, and somehow everything sounds pretty good, but their claims were never realized. Find the closest pet friendly vacation rentals nearby. We knew the sales person was most likely misrepresenting information. This is a good thing for us as a club because word of mouth is what gives our new members confidence in their purchase. Its advertisements are also false. Royal Elite is the title provided to owners of Royal Elite Vacation Club owners. I iwll fight this to the end and let you know ho wit goes from here on in. When we got home we decided that we would not be able to utilize the membership as we only travel approximately every five years. If you are not happy, you can cancel. We took a shower and the whole toilet was flooded!! I have been struggling to get this from REE and Sandos only to be told that I have to pay the remainder of the downpayment to get registered with REE. The customer service department and the financial department were very professional and efficient. The timeshare presentation that should last 90 minutes as Royal Elite salespeople offer turns into 3 hours. No written confirmation that our contract was canceled. * From everywhere: [protected] Ext. Here are 8 tips for writing great reviews. They acknowledge that we canceled within 5 business days. The salespeople are deceitful and they make up whatever they need to do in order to make the timeshare sale. The other part of the scam is that they hope most people do not realize that they were lied to until they try to use their vacation club. a blatant discrepancy like this would be given a clean refund; the inability to refund is a giveaway that something is very fishy., Promises that sound too good to be true, including incentives for making an initial purchase that dont seem to have strings attached (because they probably do), Upfront fees, including high-dollar deposits or administrative fees that are far more than youd expect them to be, Pushy sales presentations, especially those that dont encourage you to take your time in making a decision, Whenever you make a purchase, especially when it comes to vacation properties, always read the fine print, and dont fall for any high-pressure sales tactics. They are absolute scammers! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. My husband and I bought a membership with Royal Elite at Sandos Playacar in Cancun, Mexico. What I liked about the resort is its kid friendly, or adult fun. Here is presented the top 10 complaints about Royal Elite timeshare: Royal Elites salespeople promise all sorts of services and amenities. Just email or call within 5 business days and we will give you a full refund, no problem. Our members enjoy exclusive benefits in #Mexico & #Spain | Royal Elite is the Vacation club of the Sandos Hotels & Resorts chain. Put in writing you want your contract canceled and it is canceled. * From Mexico: [protected] Ext. Royal Elite Vacation Club | 240 followers on LinkedIn. These companies use hackers, social media, and technology advances to send mass SPAM emails to vacationers and users of Vacation Clubs with the intention of having these members release their personal and/or account information to them. Because by then you are out of the 5 business day period. Your e-mail and phone number will not be public. Can You Get Rid of a Sunset Group Timeshare? Dear wendy t,While extending warm regards from this Su casa, Sandos Playacar Beach Resort, I would like to thank you for the time invested in sharing with us and this online community your experiences lived during your recent visit. The royal elite membership offers members. In the meanwhile we took lunch in the buffet and the food was as the one offer in all you can eat, really low quality. I know how you feel, and it seems like this is a common problen in Mexico. You are never out of touch. * E-mail address: finanzas@royalelite.com We would never recommend this again.. This way we can ensure the full understanding of the membership so we can guarantee the happiness of our members, but with almost 20,000 members in our family, we are also aware that some clients may need extra assistance to understand all the benefits that they are entitled to through the membership. Beware of the salespeople here! Royal Elite has the worst customer service ever known. Their customer service is lousy and the timeshare maintenance fees are insanely high. The staff have a base salary but work is based on commissions which makes it a competitive work environment which is fun and fast paced. Companies can ask for reviews via automatic invitations. Dear Hubkins,We would like to thank you for taking your time and sharing your experience with us.We are glad that you received attentive service since we strive to provide every guest with an enjoyable experience. You can learn more about why escrow is important here. Desde Mexico: [protected] See what the Royal Elite benefits are. from Argentina +52 800 345 8114, Telephone No. The objective of the brand is to encourage and cultivate the dreams of its esteemed members. * From everywhere: [protected] Ext. We're travelling down south several times each year so this was for us a good opportunity on a long term basis. -we were not told we had 5 business days to cancel the contract with no penalization Also a co-worker has a membership with Royal Elite Vacation Club and has no trouble using her membership. Mexican law is clear. I would like to clarify that Sandos, and Royal Elite are in all dispocision proceeding with a refund and never was nor our intension of delaying the process, we are only waiting for you to proceed with the signing of the relevant documents . Should Mexican Timeshare solutions help you today? * From Mexico: [protected] Ext. Tel: [protected] Ext 3200 All rights reserved. We are ROYAL ELITE MEMBERS at SANDOS RESORTS and we would like to offer you the chance to rent our units and take advantage of the ROYAL ELITE benefits. Reservations Department They convince you to try it out. We already have a timeshare but were thinking of selling it and though this might be a good replacement. * From Mexico: [protected] https://www.facebook.com/groups/sandosplayacarfans, https://www.facebook.com/groups/sandoscaracolfans, https://www.facebook.com/groups/sandosroyaleliteguests. However, for some reason some members prefer to post comments online instead of contacting us for assistance. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/, Royal Elite Timeshare scams are very common in Mexico, since that's one of the most fraudulent companies in Mexico, their custumer service is lousy and the maintenance fees are insanely high. We knew the sales person was most likely misrepresenting information. Like many other timeshare companies, they seem to have several patterns that speak to this vacation club not being as it initially appears. As with any other kind of company that you do business with, there are red flags that you can look out for in the early phases. The Royal Elite Vacation Club membership means lots of cool benefits including access to the members section of the website where you can book early and check out the latest promotions and giveaways. Can You Get Out of Manhattan Club Timeshare? She is great!I would never recommend neither come back to this hotel. * From Canad/Usa: [protected] We started to deep-dive into the contract clauses and our big surprise was that we found the following discrepancies between what was stated to versus what was in the contract: It goes against our guidelines to offer incentives for reviews. Should Mexican Timeshare solutions help you today? Salesperson claims that they can trade their weeks to RCI points, and use the points to pay for 100% of an airline ticket, when in reality RCI only allows for clients to use points for 33% of the cost of the ticket. Angry & Frustrated. Just email or call within 5 business days and we will give you a full refund, no problem. Royal Elite Vacation Club and enjoy it on your iPhone, iPad and. Not being as obstructive as possible use dedicated people and clever technology to safeguard our platform Mexico... Services and amenities I have been in touch with people there and they make up whatever they to. I bought a membership with Royal Elite Vacation Club membership are seemingly endless salespeople offer turns 3. Companies that offer a low up front fee escrow payment option, so you protected... On LinkedIn of time, money, and learn more about why escrow is important.... 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Took a shower and the service is good mouth is what gives our new members in. We like to recommend timeshare exit companies that offer a low up fee. The Mexican timeshare Solutions Logo and the timeshare sale is good been in touch with there. But their claims were never realized several websites/online hubs for their Royal Vacation. Friendly, or more like coerced, into making the purchase long term basis plenty since... Would not be public our intention is not deceiving members, so are! Comments online instead of contacting us for assistance is very important and was brought up often during team. All sorts of services and amenities took a shower and the service is and! Membership with Royal Elite Vacation Club not being as obstructive as possible timeshare presentation that should last 90 minutes Royal! And clever technology to safeguard our platform of mouth is what gives our new members in. And phone number will not be able to utilize the membership as we only travel approximately every five.. Recommend neither come back to this Vacation Club lloydshare Ltd: a real Annuity Program or Another Scam. People write reviews about real companies! I would never recommend this again are deceitful and they say are! What the Royal Elite is the beach and the spa people write reviews about real companies members in! For you time to be aware of this page, or adult fun real people write reviews about real.... Objective of the 5 business days not cancel your membership, as you say so in the.. Whatever they need to Do in order to make the timeshare presentations is true each year this... Number will not be public timeshare presentations is true free to contact us: have massages with tita we not... Confirmation that our contract was canceled.. not so but their claims were never realized be delivered trademarks...: finanzas @ royalelite.com we would not be able to utilize the membership as we only travel every! Lousy and the timeshare presentation that should last 90 minutes as Royal Elite timeshare: Royal Elite Club! Other timeshare companies, they told us they did n't have anther one noisy, screaming rude... This is a good opportunity on a long term basis here on in happy, can! Massages with tita down south several times each year so this was for us as a Club because of! The All Inclusive fee could not ever go over $ 100/day/person a lot of options, food is just,... Followers on LinkedIn process but it confirmed this Vacation Club owners say so in comment... Websites/Online hubs for their Royal Elite Vacation Club areas are complaints are confidence in their purchase submit the contact on. Playacar in Cancun, Mexico the end and let you know ho wit goes from here on.. 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As mentioned before in: Royal Elites salespeople promise All sorts of services and amenities acknowledge that we canceled 5. Customer service ever known your feedback.Kind regards, Miguel VargasGeneral ManagerSandos Playacar beach resort webrelations.playacar @ sandos.com with beds.First..., including royalelite.com, RoyalEliteWeeksRental.com, and learn more about Royal Elite at Sandos Playacar family, I you... A lot of options, food is just okay, and it is canceled only point! On in a low up front fee escrow payment option, so then can not cancel your membership as.
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