. If you haven't I would expect it to go live by midnight tonight. Ask questions and share tips with other people 24 hours a day. Use the Power button to turn your Hub off and on again. Fibre customers might have an Openreach modem installed. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. Here's some tips to find the issue and get it fixed. Has your broadband been activated? Turn it off and then on and try again. That is also showing a blue light but no internet on all devices. We lost internet around 6pm Friday 29th - but always blue light / system working? Power light is blue, but you can't connect to the internet. Your Hub is establishing the fastest, most reliable connection for your broadband line. Your broadband is active, but your Hub can't connect. richardward. You'll be able to book an engineer appointment if the problem cannot be fixed online. 12h26. If you're not set to power mode, there's a problem with your internet. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. Wireless security is switched off for one or both wireless channels. No light means that it's connected successfully. 31-05-2020 The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. Take a look at our suggestions below. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. 13h59. If it's red after this use the Contact us link at the bottom of the page. 22h52, Stats show you are connected to the internet, on Finally. If it's your broadband activation day, it can take until midnight for this to happen. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. Your Hub is connected to the EEmobile network via Hybrid Connect. First, try resetting your router to its default settings. Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. I have reset hub etc - still no internet. Check the power supply and that your Hub is turned on. And if you're using a filter, check that's plugged incorrectly too. Use the Contact us link at the bottom of the page to get in touch. on Your device is using mobile data because your broadband is not working (two or three bars are good). Please check to see if your fault has closed by going to the fault tracker on My BT. You can switch it on via the Hub Manager. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Turn it off and back on again. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. Flashing red and blue: The router is connecting to a device via WPS. The light will turn blue when your Hub is ready. If it stays green, turn your Hub off and on again. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 If there's still no light, call us on 0800 111 4567. The Hub is in Bridge mode and will act as a modem only. They continually take us back to the sign in page which is always just a turning wheel. Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. 30-05-2020 Check the power cable is correctly inserted. Blue: The Super Hub is in router mode. This doesn't affect our editorial independence. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. 31-05-2020 on On Monday no lights on the Openreach modem were on. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. Thanks, on The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. If you think I helped please feel free to hit the "Thumbs Up" button below. Check the power button on your Hub is On. (Instructions for an Android device are here.). If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. Open a web browser and follow the on-screen help wizard to get connected. Your internet woes might be caused by some bad wiring in an extension cable or something else. First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. If I hotspot from a phone I can get internet on all devices. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. Re: Blue light but no wifi or internet connection. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. If it's flashing red, it didn't connect - give it a couple of minutes and try again. 1:55 PM. Go to http://192.168.1.254/ in your web browser. Plug your Hub's power cable into the mains and turn on. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 If you dont know where it is, its typically where your broadband cable comes into your house. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. All still working ok. On the Plusnet hub it says 'connected'. You can also check the order tracker on My BT to find out where your Mini Hub is. Thanks, on Yes I have. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. on Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? One way to check this is by connecting your Hub to your test socket. Get help setting up your Smart Hub>, Check for any service problems in your area. If it's flashing red, you didn't connect. Flashing purple means the hub isn't connected to the internet. Light on router is blue but no internet connection! If it does, restarting your phone, tablet or other Wi-Fi devices might help. Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. There may be a problem with your computer and/or its connection to the Hub. 31-05-2020 If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. How does the speed test look? You can also check for any problems in the local area by using Service Status. A steady blue means that the Hub is connected to your broadband. Re: Light on router is blue but no internet connection! BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. Step 2: Click on Wi-Fi. A blue light means the hub is working fine. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. I have used BT for many years / had numerous hubs have worked ok on my setup. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. VPN connection enabled on your device. 30-05-2020 If this doesn't fix your issue, please contact us. My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode Has your broadband been activated? - also how do I switch it off? The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. Please wait for the hub to sync - this usually takes about four minutes. 31-03-2020 Or you can check their website at www.dpd.co.uk. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. (No power button? The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). The test socket is your main socket. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. Check the broadband cable. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . The PC / wireless printer work fine via the hub wifi network. When you purchase through links in our articles, we may earn a small commission. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Take a look at our suggestions below. yes I have a dial tone and I am able to make calls with my landline as normal. Your device has a strong mobile signal (two or three bars are good). 13-06-2021 30-05-2020 The light will turn steady blue when your Hub is ready. If you experience an eligible fault in the future, raise it online or contact us. He it trying to book an engineer (external) to check the line. I would now say 99.9% this was an external issue / no faults inside the property. Any joy? Make sure the Power button is switched on - you'll find this on the back of your Hub. Monthly cost changed on Tuesday - no internet since then! I have plugged that in and connect all devices - again blue light and again no internet on any devices. Its not the WiFi password but the one underneath please note that this is case sensitive. There's a problem with your device. Purple: The Super Hub is in modem mode. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. Parkes94, newportpaul. 1 Set up your hub Plug in your hub and switch it on by pressing the power button on the back. 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