Great customer service and very helpful. What's GoodBed? We realize that we will never be able to satisfy 100% of our customers, but when a situation does arise we do our best to resolve any issues. Because of the 25% refund/re-order/return policy I will opt for a mattress "topper" to bring this up to a "plush" standard. I absolutely love this 8-yr-old mattress. Excellent customer service from Mark and Teresa. The standard length for bed frames is 80 inches (look it up). BEWARE. Queen $549.95. The options are all there in the store so comparing the firmness of the mattresses was so easy. I recommend staying clear. Family that visits frequently said that the guest bed mattress was too firm so we went shopping for a very soft one. personal match score for each of Original Mattress Factory Orthopedic's I spoke with Greg Graves, the Manager, who was extremely professional on the phone. You have no recourse for and repairs, replacements and/or returns. How well this mattress holds your spine in a proper "neutral" position (roughly the same shape it has when you are standing) while you are sleeping. The salespeople leave you alone to lie on the beds for as much time as you want (I observed this in multiple visits). The interesting thing is the trench extends to the edge of the mattress. The mattress is firm but soft at the same time and I'm sleeping like a teddy bear. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Great product. At The Original Mattress Factory, we manufacture our own brand of mattresses and box springs to provide you with the best comfort, support and durability. We feel our quality at every price level is second to none! Before heading to the stores, search across all the mattress retailers in your area to find We were recently searching for a new bed to replace my 12 year old futon bed and our first stop was the OMF near the Waterfront. When I got the mattress at my house, it was very uncomfortable. At home, not so much. ", "Awesome product!! Contrary to what the salespeople tell you, it will NOT fit your bed frame unless your bed frame is over 83 inches long. I had no idea that I would receive this level of service from a little comment on this website, and am telling everyone my little story. Yes there is a delivery charge but I just brought everything home in my minivan to avoid that. You can ask for your preference for a morning or afternoon delivery but they cannot guarantee it. I purchased a mattress in June as we were in the process of completing a remodel of our home and ordered new furniture, etc. suggest an edit. Greg spent as much time as we needed to design the exact mattress we wanted. out which nearby mattress options best match your unique needs and preferences. They obviously just hire a truck to pick it up and drive it around, and claim they "fixed it" or checked for "defects" only to say there are not any.I have never never never had such bad customer serviceplease tell everyone you know! Powered by Have had it for about 3 months. The Original Mattress Factory is celebrating 30 years of business this year. I'm really sad about this. The handles make standard flip-rotation easy enough. How well you sleep on this mattress relative to your previous one. The mattress could not be returned unless it was defective.Ok, I could understand that, but three weeks later, even with careful turning/flipping, it began sinking in spots and felt lumpy, like there were walnuts sticking up in places. The amount of use and enjoyment you receive from a product relative to the amount you paid for it. Within 7 days, I realized it was sloped and called the company. These mattresses use mid to high-grade foams so come at a higher pricepoint than the innerspring option above. I thought that their mattress would be extremely expensive. I've gotten to the point that I don't go to the showroom, I just call them on the phone, order it, pay for it, and they deliver it.It is true that even the most basic model is equivalent to a more "deluxe" brand elsewhere. Slumber Search is supported by readers. This thing isn't light and the size sure does not lend itself to easily doing either task. I am so happy to write this post. Very happy with our experience here. No return policy - and after paying for a 2nd mattress - the second is just as bad as the first. Horrible. It took us 18 years to buy a new mattress. The Serenity Line is the all-foam line from the Original Mattress Factory. After about an hour of laying on beds, we settled on the Serenity Memory Foam bed. But buyer beware when you buy a mattress - it CANNOT be returned and you will be stuck with what you have. Here are. We bought there top of the line mattress ,about two plus years ago for almost $2000 ,we have been having nothing but back pains since . In an age where internet direct companies offer similar prices and full satisfaction guarantees for up to a year, OMF is not worth it. All those who entered my house wore booties and were just genuinely nice people. Before shopping at Original Mattress Factory Regency, take a short quiz to find which of their mattresses best matches your They WLL NOT do ANYTHING. My husband and I felt old before our time every morning. ", "From the service by John at the store, to the friendly but professional delivery we have had an excellent experience overall. ", "Our experience was great from purchasing to delivery. They told me they would come check it out. available mattresses, each of Original Mattress Factory Regency's We bought the twin xl with the adjustable frame my mattress is 2 years old and I can not sleep on it it is sagged in the middle and I am sleeping in basically a hole, my bad frame constantly squeaks and I have had someone here twice, they refuse to do anything about my mattress and I cannot sleep on it we paid over three thousand for this bed and I am going to call consumer affairs. Today is 1/27/2021. After already telling us that there is something wrong with it. I bought a mattress from their Sq. Takes about 10 minutes. The salesman did not try to trap me or waste my time with promotions. I own several corporate housing units and use the "classic" original mattress factory mattress & box springs. The cons are that these mattresses tend to have more pressure points and will wear out faster than competitors. I purchase a king a little over 18 years ago, and I still love it! Copyright 2023 The Original Mattress Factory. I love the no-pressure sales tactics that are used by the employees. 3,663 ratings + 13 reviews). It has perfect support level combined with a great level of softness. The average length of time that a mattress lasts before needing to be replaced. We returned it during the trial period. One $800 mistake is enough. Find local businesses, view maps and get driving directions in Google Maps. This is the easiest decision you will have to make when it comes to buying your next mattress. The salesman explained everything and gave me time to test each mattress, The price was reasonable. I would never buy another mattress from THE ORIGINAL MATTRESS FACTORY and I strongly oppose their advertisement and misrepresentation of their warranty. We bought one of the top rated mattresses, King Orthopedic Euro Top. Our old mattress was about 8 or 9 years old and bought from a discount/clearance store. IF YOU BUY IT, IT'S YOURS" That's policy of The Original Mattress Factory. I had no idea how badly I was sleeping before. I've had them for about 3 years, and they're terribly uncomfortable. Do NOT shop at this company for any product. Before shopping at Original Mattress Factory Orthopedic, take a short quiz to find which of their mattresses best matches your Editor's Note(s): Original Mattress Factory is a factory direct mattress retailer featuring the Original Mattress Factory line of mattresses. You have lost a customer for life. 55 reviews of The Original Mattress Factory "I recently bought a new mattress and after looking online at what seemed like every mattress available for sale, I wondered into the Original Mattress Factory. I purchased a 76x80 King size bed on 12/18/2016 and it was delivered on 12/21/2016. I will continue to speak to district management and my lawyer because this type of mistreatment was not fair. All rights reserved. We make these products in our locally . After just three years of use, I have slumps in the bed. This is the worst mattress i have ever purchased, even with a so called correction, i felt the king mattress was returned worse. Their sales pitch describes factory direct quality and prices. I don't think it's the same when delivered. I have learned my lesson and hopefully will do better in 15 years when I get my next new mattress! As this is a rapidly changing situation, The Original Mattress Factory is monitoring it daily and will continue to assess and follow the guidance from leading government and health authorities. Had an accident years ago and deal with a lot of pain, . Well, they're either ignorant, poorly trained or lying! LOVE our Euro Top Mattress. Latest Review Original Mattress Factory. Don't obsess. "See a doctor or a chiropractor if you are having pain!" DO NOT buy a mattress from The Original Mattress Factory! no problem, it'll just cost nearly as much as if you got both. After paying a sizeable amount of money for these two mattresses, we are going to take a loss and purchase new mattresses soon. The man acted like I was making it up. After all the confusion of online shopping and visiting too many retail stores, OMF was a breath of fresh air! You can sleep soundly knowing we've got you covered if you're not satisfied with our products. The foam has completely broken down and it feels like you are sleeping in a unsupported hole. I purchased this mattress four years ago and it has been absolutely wonderful. Sign in with your email address to access or create your account. Awful experience would not recommend ! It is so nice to be treated with kindness, a problem solving spirit, and just like a friend or neighbor. If so, please take a moment to They, of course, will do nothing for me, so it's off to the Salvation Army, and I'm out over $1200.00 (AND I bought the box spring), and I have to go find a new mattress again. I was blown away.About an hour later, my husband's cell rang and it was OMF in Aspinwall telling us that our box springs were ready and that we could pick them up. I love the memory foam and I have had no back stiffness since we started using the Serenity. Each Silent Night Mattress also has a higher coil count than our Orthopedic/Accord Mattresses. I will honestly recommend OMF to anyone I know who wants a good night's sleep! Hopefully this mattress will last at least, if not longer, than our old mattress. Our mission is to produce quality mattresses in our own factory and sell them directly to consumers, eliminating the middleman and allowing you to get the same quality at a lower price. (I like a firmer surface myself and the next step up seemed too soft to me - you can always add padding but you can't take it away. He quickly addressed the problem and with the help of Mr Joseph Dallke and Mr Matt Breslin, the problem was resolved. Do not buy from them!!! Owners Rating is a summary of what real owners of this product are saying about their experience. Overall, customers find their mattresses initially comfortable, but there are some complaints about durability issues for some customers.If long term comfort is a priority, take a look at our top rated mattresses or specifically, our list of top rated hybrid mattresses if you are looking for competitive coil support systems. Excellent customer service! It is very saggy and has that hammock sort of feel. On the Serenity Memory foam bed you can sleep soundly knowing we 've got you covered if you not! The no-pressure sales tactics that are used by the employees was resolved got you covered if you 're satisfied... Foam has completely broken down and it was sloped and called the company poorly trained lying. Mattress would be extremely expensive those who entered my house, it not... Just brought everything home in my minivan to avoid that not guarantee it i purchase a King a over! 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